Confidence building and assertiveness skills


Purpose of the workshop: To help you build the confidence and assertiveness needed to always be able to act in the best interest of yourself and/or your business.


Learning outcomes: By the end of the workshop you will:


  • understand what 'being assertive' means and the benefits it will bring to you and your organisation. 
  • recognise the difference between, and impact of, assertive, aggressive and passive behaviours.
  • become more aware of your own behaviour style.
  • have tools and techniques for assertive communication at your fingertips.
  • be able to respond assertively to aggressive and passive behaviours in others.
  • be more confident when dealing with difficult situations.
  • Be able to say 'No' when appropriate
  • be able to access ongoing support via the online Morgan Duell Learning Group


Additional ResourcesAll participants will receive a copy of Assertiveness Skills, from the management pocketbook series.  




For pricing of inhouse delivery for up to 16 delegates, please contact us


Open course delegate cost:

1 delegate: £230 per person

2 delegates: £215 per person

3 or more delegates: £199 per person 


Costs include refreshments, workbook and action plan, plus ongoing access to the Morgan Duell Learning Group facebook group


Course times: 9.30am - 4.30pm


Next course date: 3rd September 2019


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