Customer service excellence

 

Purpose of the workshop: To develop the skills and behaviours required to delight your customers, ensure they remain loyal to you and recommend you to others.
 

Learning outcomes: 

By the end of the workshop you will:

  • understand what customer care means in practice and the benefits it brings.
  • have identified and practised the personal skills and behaviours required to provide excellent customer service. 
  • understand the importance of adding value and exceeding expectations
  • be able to effectively manage customer complaints
  • be aware of tools and techniques to measure customer satisfaction
  • have considered your current customers' experience, identifying strengths and potential areas for improvement in service.
  • be able to access ongoing support via the online Morgan Duell Learning Group

 

Led by: Bridget Wilkinson or Pamela Morgan 

 

Additional Resources: All participants will receive a copy of Customer Service, from the management pocketbook series.  

 

Cost:

 

For pricing of inhouse delivery for up to 25 delegates, please contact us

 

Open course delegate cost:

1 delegate: £230 per person

2 delegates: £215 per person

3 or more delegates: £199 per person 

 

Costs include refreshments, workbook and action plan, plus ongoing access to the Morgan Duell Learning Group.

 

Course times: 9.30am - 4.30pm

Dates: 16th July 2019

 

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