Purpose of the workshop: To develop the skills and behaviours required to delight your customers, ensure they remain loyal to you and recommend you to
By the end of the workshop you
understand what customer care means in
practice and the benefits it brings.
have identified and practised the personal skills and behaviours required to provide excellent customer service.
understand the importance of adding value and exceeding expectations
be able to effectively manage customer complaints
be aware of tools and techniques to
measure customer satisfaction
have considered your current customers'
experience, identifying strengths and potential areas for improvement in service.
be able to access ongoing support via the
online Morgan Duell Learning Group
Led by: Bridget Wilkinson, FCIPD, SFHEA and Professional Actor and Director
All participants will receive a copy of Customer Service, from the management pocketbook series.
For dates and pricing of forthcoming workshops,
please contact us