Interpersonal and Communication Skills 

 

Purpose of the workshop: To develop the skills and behaviours required to ensure you feel confident and be ready to deal with anyone in any situations.

 

Learning outcomes: By the end of the workshop you will:

  • understand why effective communication and interpersonal skills are essential to achieve your goals. 
  • have identified your preferred communication style and be aware of its' impact on your success
  • be aware of the pros and cons of different communication methods and styles.
  • understand the power of, and have practised, 'Active Listening'
  • appreciate the importance of body language and tone of voice when communicating
  • have practised effective communication in a variety of situations. 
  • leave with an action plan that will continue to improve your existing skills
  • have access to ongoing support via the Morgan Duell Learning Group

Led by: Bridget Wilkinson or Pamela Morgan 

 

Additional Resources: All participants will receive a copy of Customer Service, from the management pocketbook series.  

 

 

Cost:

For pricing of inhouse delivery for up to 25 delegates, please contact us

 

Open course delegate cost:

1 delegate: £230 per person

2 delegates: £215 per person

3 or more delegates: £199 per person 

 

Costs include refreshments, workbook and action plan, plus ongoing access to the Morgan Duell Learning Group.

 

Course times: 9.30am - 4.30pm

Dates: please contact us

 

 

 

Return to development workshops

 

For dates and pricing of forthcoming workshops, please contact us

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